Privacy
This privacy statement sets out how www.disentangle.org will store and use information relating to you. We are committed to respecting your privacy. You can visit the website without identifying yourself or revealing any personal information.
INTRODUCTION
This privacy statement sets out how www.disentangle.org will store and use information relating to you. This applies to the entire web site. This policy is updated from time to time and was last updated on 15th January 2020. If you wish to ask us any questions about this policy then you can contact us at tom@disentangle.org or Disentangle Projects Ltd, 39-41 Westow Hill SE19 1TJ, London.
PERSONAL DATA WE COLLECT
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via our subscription form, email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. responding to an enquiry.
Unless you ask us not to, we may contact you via email in the future to tell you about company’s news, ticket specials, new products or services, or changes to this privacy policy.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you. By sharing your information, we can develop a better understanding of our audiences and this allows us to make decisions and communicate with you more efficiently.
SIGNING UP TO OUR NEWSLETTER VIA OUR WEBSITE
By entering your email you are consenting for Disentangle Projects to send you information about our work and occasionally the work of others. Newsletters are sent to you via a third-party organisation to generate mail-outs and we cannot guarantee how this organisation or similar that we are using for this service will process and manage your information. Please read their individual Privacy Policy for more information. You can unsubscribe from the newsletter at any time if you are not happy with these conditions.
You can choose to no longer receive marketing communications by contacting us at tom@disentangle.org or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
CONTACTING US DIRECTLY
(via social media or leaving a message on our website)
By contacting us directly via email you are giving permission for us to add your name and email address to an ‘Interested Parties’ database so that we can share information with you about our work. This information will be stored confidentially and will not be shared. Depending on your settings or the privacy policies of social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
By leaving a comment on our website you are consenting for the name that you input when submitting the message and the message itself to be available to view for anyone else viewing our website. Disentangle Projects has permission to contact you in response and gather any information left at your own will.
WHERE WE HOLD AND PROCESS YOUR PERSONAL DATA
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
CHILDREN’S DATA
We collect and manage information from children and aim to manage it in a way which is appropriate to the age of the child. Information is usually collected when children participate in productions, events or workshops. Where possible and appropriate, we will seek consent from a parent or guardian before collecting information about children.
Images: We will regularly capture photographs or film footage of volunteers, participants and audiences involved in our productions, events or workshops. Where possible we will seek consent to use these on our website or social media. We will not use images or footage of children unless we have written consent from a parent/guardian.
COOKIES
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
Our website uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.
We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
YOUR RIGHTS
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at tom@disentangle.org. Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.
SECURITY
We will always hold your information securely. To prevent unauthorized disclosure or access to your information we have implemented physical and electronic security safeguards. Whilst we aim to keep our systems and communications protected against viruses and other harmful effects, we cannot guarantee it. We also follow stringent procedures to ensure we work with all personal data in line with General Data Protection Regulation (GDPR) that comes into effect on 25 May 2018.
GENERAL
If you register with us, we shall retain your personal data until you close your account. If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications. If you have otherwise contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
Our website may contain links to other sites of interest. Once you have used these links to leave our website, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.
If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect. This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts. We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our website after the time we state the changes will take effect, you will have accepted the changes.